Cancellation & Refund Policy

Merchant information

Lenormand Online is operated by MONKEY MIND SRL, Trade Registry registration number J40/5073/2016, CUI 35921997. Registered office: Str. Giuseppe Garibaldi nr. 16, ap. 3, Sector 2, București, România. Country: Romania.

Customer contact and cancellation email: oracol.lenormand@gmail.com.

Delivery

The personalised interpretation is delivered by email within 48 hours after payment.

Cancellation window

The customer may cancel for a full refund during the first 24 hours after payment.

To cancel within 24 hours, email oracol.lenormand@gmail.com from the same email address used for the order and include your order reference.

After 24 hours

After 24 hours, the order is non-refundable for change-of-mind cancellations because personalised work is being prepared.

Statutory consumer rights remain unaffected.

Applicable law

This policy is governed by Romanian law.